Schellman provides assessment services in full accordance with all relevant standards. Our assessment process is provided to prospective clients and addresses each major stage of the assessment processes. Prospective clients are also informed of their rights and obligations when undergoing 3PAO assessments.
The scope, timing and deliverables of our services, as well as the rights and obligations of both parties are documented in a fully executed agreement between Schellman and a client prior to the commencement of any assessment services.
A core value of Schellman’s services is impartiality. Our organization, as well as our personnel, are always independent in fact and appearance from our clients. Assessments are based on objective criteria and are not improperly influenced by bias or prejudice.
Schellman operates in accordance with ISO/IEC 17020:2012 and has appointed an independent impartiality committee whose primary role is to ensure that the impartiality of our services is safeguarded.
Schellman’s clients may appeal disputed issues concerning their assessment results when, in the client’s opinion, the assigned project team has not provided a suitable resolution. Appeals should be submitted using this form. Upon receipt of an appeal, the project team will be notified and Schellman will request that one or more qualified Schellman personnel separate from the project team opine on the matter. The client will be informed of the disposition of the appeal.
Schellman takes complaints against itself or its clients seriously. Complaints about Schellman should be submitted on this form. Upon receipt of a complaint, we will investigate the matter and deal with the complaint fairly and promptly. The submitter of a compliant will be kept informed of the disposition of the complaint.
Complaints against Schellman or its clients are not made public unless required by a court of law.