Achieving Compliance with Limited Internal Resources
Using a combination of adaptive networking, IT agility, and connected security, Lumen supports a platform that provides customers the ability to respond efficiently to their data protection needs through high-performance access, powerful communication, and collaboration services. While providing those services, Lumen also fields a team of just eight personnel supported by four additional matrixed team members. They are solely responsible for all of the company’s compliance audits across the world. Given that Lumen now maintains over 110 data centers globally, it’s understandably a substantial load for such a small team that monitors all of the company’s myriad certifications by country as well.
Having been working together for eight years, it helps to have that familiarity between people. Especially since there have been no new additions to the team thus far, despite organizational evolution and personnel moving on. Regardless of the decline in manpower and resources, the Lumen compliance team proves that it is possible to still deliver and deliver well. They continue to do their part to help secure and maintain the company’s sterling reputation globally.
But it’s not without struggle. “It’s hard,” says Terry Holman, Manager of Information Security Compliance at Lumen. “As people have left the business or, for whatever reason, left the company, we are still waiting to backfill those resources. So there is not a lot of space for our people to take a breath.” Still, the team is passionate and loves what they do—that helps ensure that they take care of all critical compliance items and that no team member takes on too much. Lumen’s personnel also benefit from certain, specific measures taken by management to alleviate extra stress.